Warranty Information
Every product we sell is backed by its manufacturer’s full warranty. As an authorized dealer, we help you use it.
Authorized dealer
Full manufacturer warranties on every brand we carry. No gray-market goods.
Coverage varies
Frames, finishes, fabrics, and cushions each carry their own warranty terms.
Replacement parts
We help source frames, slings, cushions, and hardware for covered items.
Claim support
Contact us and we’ll guide you through the manufacturer claim process.
Authorized dealer guarantee
PatioOak is an authorized dealer for every brand listed on our site. That matters: manufacturer warranties are only valid when products are purchased through authorized retailers. When you buy from us, your warranty is real, your replacement parts are available, and your support team knows the product.
What is covered
Warranty coverage depends on the manufacturer and the specific component. Typically, frames and structural elements carry longer coverage (often 5–15 years), while finishes, fabrics, and cushions carry shorter coverage (often 1–5 years). Product pages include warranty highlights where available, and full warranty documents are available from the manufacturer upon request.
What is not covered
- Normal wear and tear, fading, or weathering
- Damage from misuse, neglect, or improper assembly
- Damage from severe weather, accidents, or commercial use
- Cosmetic changes that do not affect function
How to file a warranty claim
- Locate your order confirmation or receipt from PatioOak.
- Take clear photos of the issue, including the product label or tag if possible.
- Email support@patiooak.com with your order number, photos, and a description of the problem.
- We will review the claim and coordinate with the manufacturer on your behalf.
Questions?
Warranty terms can be detailed. If you are unsure whether something is covered, email support@patiooak.com and we’ll help you understand your coverage.